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Bild des Schweizer Fernsehen Gebäudes

SWI swissinfo.ch

Giacomettistrasse 1
CH-3000 Bern 31
Switzerland

How can I benefit from the HD offer?

We provide various programmes in high definition (HD, 720p) on Play SWI. If a programme is available in HD, you'll see an HD button in the video menu bar that enables you to switch to HD. Note: You may experience a delay when switching to HD depending on bandwidth or processor speed.

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Can I watch older programmes as well?

Most programmes provided online by SWI are available on an unlimited basis and free of charge.

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Do I need a special player or software to watch videos?

You need the latest version of Adobe Flash Player on your computer. Make sure that JavaScript is not disabled.

If you access Play SWI from mobile devices such as an iPhone, or iPad, or some Android devices, an html5-compliant player is provided. No additional software is required.

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I get an error message stating "JavaScript/Flash Player error." What should I do?

You might have disabled JavaScript or be using an older version of Adobe Flash Player. Activate JavaScript in your browser and install the latest version of Adobe Flash Player on your computer.

You can download the latest version of Flash Player here.

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The video is grainy. Is there something I can do about it?

The quality of some older videos is not good enough to view them in high resolution.

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My Internet connection is very slow, can I still watch videos?

Yes. Play SWI provides optimal video quality for the bandwidth available.

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What is the purpose of the HD button on the video player?

If an HD-quality video is available, it can be activated or deactivated using the HD button. It can take a few seconds to switch to HD quality. For full enjoyment we recommend you enlarge the video - or switch to full screen - using the corresponding button on the player.

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Play SWI is not displayed correctly in my browser. What should I do?

As there are many different browser versions, content may be displayed incorrectly in some browsers.

Play SWI is optimized for the most frequently used browsers. Use the latest version of one of the following browsers:


  • Internet Explorer
  • Mozilla Firefox
  • Chrome
  • Safari

Also keep Flash updated.

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Is Play SWI also designed for use with mobile devices?

In principle, the video programmes available on Play SWI can be played on many mobile devices.

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Some videos contain a "Link/Embed" function. What can I do with this function?

You can use this function to embed or copy the related link to the video to your website or your own blog. To embed the video file, simply highlight the code displayed, then cut and paste the link to your homepage. The selected video will now be played there directly.

Please note that the video content can only be embedded for non-commercial purposes.

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Can I post the video on Facebook or another social media network?

Yes. Use the Share buttons directly below the video player and select the desired platform.

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I would like to embed a video file into my website. Can I adjust the size of the player?

You can enlarge or reduce the dimensions in the same aspect ratio. Simply enter the desired width or height in the relevant field. Please note that enlarging the video player affects the quality of the image. When reducing the size of the video player, we recommend that you do not reduce the width below 450px, because doing so can make it more difficult to use the player controls.

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Can I download video files? What format do they take?

Some video files can be downloaded as MPEG-4 video files. For legal reasons, we cannot allow you to download all video files.

Please note that the video content can only be downloaded for non-commercial purposes.

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I want to recommend a video file or a specific point in a video. How can I do that?

Click on the "Send" link located below the video player and marked with an envelope icon. Complete all the fields in the form and decide whether your contact should see the entire video or only part of it.

Once you have clicked on "Send Video", the recipient will receive an e-mail containing a link to the video content with the desired start time.

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Can I also use shortcuts to control the video player?

Yes. After clicking on the player, the following shortcuts are available for navigation:


  • Interrupt/continue playback: P or spacebar
  • Jump to a part of the video: 0-9
  • Restart video: 0
  • Mute: M
  • Return to previous volume after being mute: M
  • Rewind 15 seconds: left arrow or F11
  • Fast-forward 15 seconds: right arrow or F12
  • Quieter: down arrow
  • Louder: up arrow
  • Enlarge to the width of the screen: +
  • Make screen smaller: -
  • Enlarge to full screen: F
  • Back to normal mode: ESC
  • Start Player in pop-up window: O
  • Activate/deactivate subtitles: V
  • Activate/deactivate HD quality: Q

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If I am blind or visually impaired can I use the shortcuts for the video/audio player with active screen reader?

Yes. Use the following shortcuts:


  • Interrupt/continue playback: P or spacebar
  • Jump to a part of the video: 0-9
  • Restart video: 0
  • Mute: M
  • Return to previous volume after mute: M
  • Rewind 15 seconds: left arrow or F11
  • Fast-forward 15 seconds: right arrow or F12
  • Quieter: down arrow
  • Louder: up arrow
  • Enlarge to the width of the screen: +
  • Make screen smaller: -
  • Enlarge to full screen: F
  • Back to normal mode: ESC
  • Start Player in pop-up window: O
  • Activate/deactivate subtitles: V
  • Activate/deactivate HD quality: Q

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When playing a video, errors occur such as a shaky image, short repeated sections, and sudden breaks. Why does this happen?

Different errors related to streaming technology and the Internet provider can occur when playing a video. The main cause is the standard, dynamic switching of bandwidth. The player continually checks the availability of existing bandwidth and updates the streaming quality accordingly. A shaky image or similar behaviour can point to such a switch.

You can troubleshoot this error by activating "Hardware Acceleration" in Flash Player (right-click on Player -> Settings... -> Hardware Acceleration).

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